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Welcome to DreamyPets! These Billing Terms & Conditions outline the payment processes, accepted payment methods, and billing policies for all purchases made on our store. By placing an order with us, you agree to the terms outlined below.
We accept a variety of secure payment options to ensure a smooth checkout process:
Major Credit & Debit Cards: Visa, MasterCard, American Express, and Discover.
Digital Wallets: Express checkout options such as Apple Pay, Google Pay, and PayPal (where available).
All transactions are processed through encrypted, SSL-secured payment gateways. We do not store or have access to your full credit card numbers or sensitive payment details.
Immediate Payment: Your chosen payment method will be charged immediately upon placing your order.
Order Verification: All orders are subject to payment verification and security checks. If your payment is declined, flagged, or fails verification, your order will automatically be placed on hold or canceled.
Pricing Currency: All prices displayed on our website are in USD ($) unless stated otherwise.
Sales Tax: Applicable state or local sales taxes will be calculated and displayed at checkout based on your shipping address.
Shipping Rates: Shipping costs are clearly displayed during checkout prior to final payment submission.
If you need to cancel or change your order, please contact our support team immediately:
Cancellation Window: Orders can only be canceled or modified before they have been processed or shipped (typically within a few hours of placement).
Shipped Orders: Once an order has entered processing or shipment, it cannot be canceled. You may instead return the item upon arrival in accordance with our Return & Refund Policy.
Refund Processing: All approved refunds will be processed back to the original payment method used at checkout within 15 business days following returned item inspection.
Disputes & Chargebacks: If you experience any issues with your payment, billing errors, or order fulfillment, please contact our Customer Support team first before filing a dispute or chargeback with your bank. We are always eager to help resolve any issues quickly!
To protect our customers and prevent fraudulent transactions, we reserve the right to flag, hold, or cancel any order that appears suspicious or fraudulent. If necessary, our customer support team may reach out to verify payment information before processing your purchase.
If you have any questions or concerns regarding billing, charges, or payment methods, please reach out via our Contact Us page or email customer support directly.
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